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ICONJ

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Build better. Grow faster.

ICONJ

Custom-fitted blinds, elegant curtains, and smart window treatments tailored for your home and office in Nigeria.

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© 2026 ICONJ. All rights reserved.

Returns & Replacements

Last Updated: [DATE]

Important Notice Regarding Custom Products

Many ICONJ products (like curated bundles or specific hygiene products\) are uniquely packaged or subject to hygiene laws. Because these items are customized to your specifications, they cannot be returned simply for a "change of mind" or incorrect sizes ordered by the customer.

1. When Can I Request a Replacement?

You are eligible to report an issue and request a resolution if your order arrives with any of the following problems:

  • The product is physically damaged during delivery.
  • You received the wrong product or incorrect color.
  • The item is defective or malfunctioning out of the box.
  • Missing components or parts.
  • The product size, color, or variant does not match what you explicitly ordered.

2. Supplier Resolution Process

Because we work directly with specialized suppliers, we coordinate closely with them to resolve issues. Our suppliers guarantee:

"We will resend the parts or remake the item, depending on the specific situation."

If a component is missing or damaged \(e.g., a broken bottle cap or missing toy part\), we will expedite the shipping of a replacement part. If the entire unit is defective or produced incorrectly based on your provided specifications, the item will be remade at no cost to you.

3. Step-by-Step Resolution Process

1

Report the Issue

Use our Report an Issue form within 48 hours of delivery.

2

Provide Evidence

Upload clear photos or videos showing the defect, damage, or missing part, along with photos of the original packaging.

3

Review & Supplier Contact

Our support team will review your submission and contact the supplier on your behalf immediately.

Resolution

We will notify you whether a replacement part is being shipped or a complete remake has been ordered.

Report an Order Issue Now